CompTIA A+ Certification (Exams 220-1101 and 220-1102)

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to networking to virtualization and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. This course, prepares you for the CompTIA A+ Certification exams 220-1101 and 220-1102.

This course may earn a Credly Badge.

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Learning Objectives

At completion of this course, you will be able to:

  • Install and configure end-user devices and software
  • Address connectivity problems
  • Perform basic cybersecurity mitigations
  • Troubleshoot common problems to diagnose and resolve issues
  • Demonstrate basic knowledge of scripting, the cloud, and virtualization


    Course Details

    Course Outline

    1 - Lesson 1: Installing Motherboards and Connectors
  • Topic 1A: Explain Cable Types and Connectors
  • Topic 1B: Install and Configure Motherboards
  • Topic 1C: Explain Legacy Cable Types
  • 2 - Lesson 2: Installing System Devices
  • Topic 2A: Install and Configure Power Supplies and Cooling
  • Topic 2B: Select and Install Storage Devices
  • Topic 2C: Install and Configure System Memory
  • Topic 2D: Install and Configure CPUs
  • 3 - Lesson 3: Troubleshooting PC Hardware
  • Topic 3A: Apply Troubleshooting Methodology
  • Topic 3B: Configure BIOS/UEFI
  • Topic 3C: Troubleshoot Power and Disk Issues
  • Topic 3D: Troubleshoot System and Display Issues
  • 4 - Lesson 4: Comparing Local Networking Hardware
  • Topic 4A: Compare Network Types
  • Topic 4B: Compare Networking Hardware
  • Topic 4C: Explain Network Cable Types
  • Topic 4D: Compare Wireless Networking Types
  • 5 - Lesson 5: Configuring Network Addressing and Internet Connections
  • Topic 5A: Compare Internet Connection Types
  • Topic 5B: Use Basic TCP/IP Concepts
  • Topic 5C: Compare Protocols and Ports
  • Topic 5D: Compare Network Configuration Concepts
  • 6 - Lesson 6: Supporting Network Services
  • Topic 6A: Summarize Services Provided by Networked Hosts
  • Topic 6B: Compare Internet and Embedded Appliances
  • Topic 6C: Troubleshoot Networks
  • 7 - Lesson 7: Summarizing Virtualization and Cloud Concepts
  • Topic 7A: Summarize Client-Side Virtualization
  • Topic 7B: Summarize Cloud Concepts
  • 8 - Lesson 8: Supporting Mobile Devices
  • Topic 8A: Set Up Mobile Devices and Peripherals
  • Topic 8B: Configure Mobile Device Apps
  • Topic 8C: Install and Configure Laptop Hardware
  • Topic 8D: Troubleshoot Mobile Device Issues
  • 9 - Lesson 9: Supporting Print Devices
  • Topic 9A: Deploy Printer and Multifunction Devices
  • Topic 9B: Replace Print Device Consumables
  • Topic 9C: Troubleshoot Print Device Issues
  • 10 - Lesson 10: Configuring Windows
  • Topic 10A: Configure Windows User Settings
  • Topic 10B: Configure Windows System Settings
  • 11 - Lesson 11: Managing Windows
  • Topic 11A: Use Management Consoles
  • Topic 11B: Use Performance and Troubleshooting Tools
  • Topic 11C: Use Command-line Tools
  • 12 - Lesson 12: Identifying OS Types and Features
  • Topic 12A: Explain OS Types
  • Topic 12B: Compare Windows Editions
  • 13 - Lesson 13: Supporting Windows
  • Topic 13A: Perform OS Installations and Upgrades
  • Topic 13B: Install and Configure Applications
  • Topic 13C: Troubleshoot Windows OS Problems
  • 14 - Lesson 14: Managing Windows Networking
  • Topic 14A: Manage Windows Networking
  • Topic 14B: Troubleshoot Windows Networking
  • Topic 14C: Configure Windows Security Settings
  • Topic 14D: Manage Windows Shares
  • 15 - Lesson 15: Managing Linux and macOS
  • Topic 15A: Identify Features of Linux
  • Topic 15B: Identify Features of macOS
  • 16 - Lesson 16: Configuring SOHO Network Security
  • Topic 16A: Explain Attacks, Threats, and Vulnerabilities
  • Topic 16B: Compare Wireless Security Protocols
  • Topic 16C: Configure SOHO Router Security
  • Topic 16D: Summarize Security Measures
  • 17 - Lesson 17: Managing Security Settings
  • Topic 17A: Configure Workstation Security
  • Topic 17B: Configure Browser Security
  • Topic 17C: Troubleshoot Workstation Security Issues
  • 18 - Lesson 18: Supporting Mobile Software
  • Topic 18A: Configure Mobile OS Security
  • Topic 18B: Troubleshoot Mobile OS and App Software
  • Topic 18C: Troubleshoot Mobile OS and App Security
  • 19 - Lesson 19: Using Support and Scripting Tools
  • Topic 19A: Use Remote Access Technologies
  • Topic 19B: Implement Backup and Recovery
  • Topic 19C: Explain Data Handling Best Practices
  • Topic 19D: Identify Basics of Scripting
  • 20 - Lesson 20: Implementing Operational Procedures
  • Topic 20A: Implement Best Practice Documentation
  • Topic 20B: Use Proper Communication Techniques
  • Topic 20C: Use Common Safety and Environmental Procedures
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    This course is targeted to those seeking A+ Certification and anyone in these roles:

    IT Support Specialist

    Helpdesk Technician

    Field Technician

    Tier I Support Specialist

    Desktop Support Specialist

    Associate Network Engineer

    Systems Support Technician

    Junior Systems Administrator

    CompTIA A+ Certification (Exams 220-1101 and 220-1102)

    Course Length : 5 Days

    Many of our courses are subsidised by HRDA up to 80% and are split over multiple sessions. Please contact us to provide you with a quote

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